Return and Refund Policy

Thank you for shopping with PlayHot.
We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.

🔄 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To be eligible for a return:

  • The item must be unused, in the same condition as received

  • It must be in its original packaging

📩 How to Initiate a Return

  • Contact us at contact@playhot.shop to inform us of your intention to return an item

  • Include your order number, the item(s) you wish to return, and the reason for the return

  • Our customer service team will guide you through the return process and issue a return authorization

🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product, or

  • An error on our part

We recommend using a trackable shipping service to ensure safe return delivery.

💳 Refund Processing

Once we receive and inspect your returned item:

  • You will be notified via email regarding approval or rejection of your refund

  • If approved, a refund will be processed and credited to your original payment method

  • Processing time may vary based on your payment provider

🔁 Exchanges

To exchange an item:

  • Follow the standard return process

  • Then place a new order for the item you wish to receive
    (Note: exchanges are handled separately from returns)

⚠️ Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@playhot.shop.
We will provide instructions for receiving a replacement or refund at no additional cost.

📞 Contact Information

For any questions or concerns about this Return and Refund Policy:
📧 contact@playhot.shop
Our support team is always ready to assist you.

📝 Policy Updates

PlayHot reserves the right to update or modify this Return and Refund Policy at any time.
Changes will take effect immediately upon posting to our website.

Thank you for choosing PlayHot.
We appreciate your trust in our products and remain committed to delivering excellent customer service.