Cancellation Policy

At PlayHot, we understand that sometimes plans change.
If you need to cancel your order, please review our cancellation policy below.

⏱️ Cancellation Timeframe

You may cancel your order within 1 hour of placing it. We strive to process orders quickly, and after this timeframe, your order may already be in the processing or shipping phase.

📩 How to Cancel an Order

  • Contact us immediately at contact@playhot.shop with your order number and a clear request to cancel.

  • Our customer service team will check your order status, and if still within the 1-hour window, will assist with cancellation.

  • If the order has already been processed, we will guide you on the next steps, which may include initiating a return.

💳 Refund for Cancelled Orders

If the cancellation is confirmed within 1 hour, a full refund will be issued to your original payment method.
Please allow a few business days for the refund to reflect in your account, depending on your payment provider.

❌ Late Cancellations

Unfortunately, cancellations after the 1-hour window cannot be guaranteed, as the order may already be in transit.
In such cases, please refer to our [Return and Refund Policy] for further assistance.

📞 Contact Information

For cancellation requests or any inquiries:
📧 contact@playhot.shop
Our support team is here to help you promptly.

🔄 Policy Updates

PlayHot reserves the right to update or modify this Cancellation Policy at any time.
Changes become effective immediately upon posting on our website.

Thank you for choosing PlayHot.
We appreciate your understanding and cooperation with our cancellation policy.